DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
identity data, such as, first name, last name and date of birth; contact data, such as, email address, mailing address and phone number; financial data, such as, bank account, payment card details and billing address; transaction data, such as, details about payments to and from you and other details of the Services you have purchased from us; profile data, such as, username, account number or password; technical data, such as, the Internet Protocol (IP) address used to connect your computer to the Internet, your login information (if applicable), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers), methods used to browse away from the page and any information of yours related to contact our customer service team.
You are not entitled to a refund on fees paid to us if you terminate the Agreement before the expiration of the subscription term of the Subscription Plan purchased by you, except for if the termination is due to a material breach of the Agreement by us as provided below, in which case we will the prorated Fees associated with the unused portion of the Services.
If you chose Subscription with a monthly payment and have been using it for five (5) days, you will receive a refund for twenty-five (25) days of the Subscription (30-5). You may terminate the Agreement if we commit a material breach of the Agreement and fail to rectify such breach within fifteen (15) days after receipt of your written notice requesting such rectification.)
We will refund you the prorated Fees associated with the unused portion of the Services if we terminate the Agreement before the expiration of the subscription term of the Subscription
We will deposit the amount that you’ve paid for the Services to the same wallet and in the same currency within 15 days after the request. Due to statutory restrictions, we may not deposit said amount to any other wallet or make payment in any other currency that was initially used.
In case of any issues related to payment or refund for the payment, please review the information found at the bitsleader Help Center and request bitsleader Support via the “Contact Us”/”Support” form or email [email protected]